Meet our team

The people that make this all work.

John Down

John Down

Founding Partner

💼 Senior IT Management & AI Strategy Expert
A seasoned professional with 20+ years in Enterprise IT Management and Business Process Improvement.

Core Expertise: Strategic AI Onboarding, IT Vendor Management, ITSM, and Continuous Improvement.

Skills: Strategy Development, Data Analytics, Risk Analysis, Relationship Management, and I.T. Dev/Ops. Focus on translating complex technology into tangible business value.

Key Achievements:

Successfully deployed enterprise-wide adoption of Google Gemini (74% adoption rate).

Elevated ITSM process to Level 3 maturity (EY index).

Management: Proven success managing hybrid global teams and large-scale projects.

Maureen Terralheiro

Maureen Terralheiro

Founding Partner

Mission: Building cultures that thrive on purpose and performance, whether through keynotes or enterprise overhauls.

Track Record: 15+ years of executive experience driving $880K savings and 40% self-service growth. Recognized as the 2024 OPEX Global Business Transformation Leader.

Expertise: Lean Six Sigma Black Belt focused on operations, change management, and high-performing inclusive teams.

Personal: Lifelong baseball fan, inspired by the strategy and resilience found on the field.

What we believe

Mission Statement

"To bridge the structural void between high-velocity technology and human readiness, ensuring that every AI deployment is technically sound, culturally embraced, and organizationally aligned."


Value Statement

Symbiotic Intelligence: The engineered integration of high-velocity AI architecture and high-granularity organizational governance. We deliver end-to-end operational ownership that ensures your technology stack and your human capital move in perfect alignment.


Core Values (The "Veritas" Philosophy)

Our values reflect the "Compliance-First Innovation" narrative, emphasizing that technology cannot succeed without rigorous governance and human readiness.

1. Compliance-First Innovation

• The Principle: We do not move fast and break things; we build the infrastructure that makes innovation safe, legal, and operational.

• The Application: We prioritize "Algorithmic Governance" and "Data Sovereignty" over speed, ensuring every AI deployment adheres to Treasury Board directives and liability constraints.

2. Symbiotic Intelligence (Duality)

• The Principle: Technology and Organization must move in lockstep. We solve the "Chicken and Egg" problem where tech fails without organizational readiness.

• The Application: We integrate high-velocity AI architecture (John-Paul's domain) with high-granularity organizational design (Maureen's domain) to provide end-to-end ownership from the frontline to the C-suite.

3. Truth and Structural Integrity

• The Principle: We provide truth and order amidst the chaos of digital transformation. This aligns with the "Veritas" or "Axiom" branding strategy.

• The Application: Internally, we adhere to "Truth Conditions"—strict financial compliance, clear equity structures, and honest "Go/No-Go" decision matrices.

4. Domain Sovereignty

• The Principle: We respect the unique expertise of each partner to prevent operational deadlock and neutralize the "Ex-Boss" dynamic.

• The Application: We separate financial ownership (51/49) from operational control, granting the Technical Partner veto power over the Tech Stack and the Transformation Partner veto power over Client Strategy.